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FAQ
Q. How long does it take for you to ship my order?
A. We aim to dispatch your order within 10-15 days
Q. Do you have a physical store?
A. We are online only and do not have a physical store.
Q. Can I just order by email?
A. Of course you can. Just email us your order!
Q. Do you do laybuy?
A. We are happy to do laybuy. We just ask that all payments are made within a 3 month period. Simply email us your order and ask for laybuy and we will get you set up.
Q. If I don't like my shoes or they don't fit can I get an exchange?
A. We are always happy to exchange.
Q. If I don't like my shoes can I get a refund?
A. It is not our policy to refund (unless an item is faulty) but with thousands of styles available it shouldn't be hard to find a suitable exchange.
Q. Do you ship overseas?
A. We can ship to New Zealand, Australian and USA addresses.
Q. What is the difference between Patent, PU, Stretch and Leather material?
A. Patent, has a very shiny, almost mirror like appearance. Pu, short for polyurethane, is a semi-shiny to non-shiny man made material designed to look like leather but be less expensive than leather. Stretch, either patent or pu, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.
Q. How do you convert a man’s shoes size to a lady’s shoes size?
A. Shoes fit differently. Our best rule of thumb is a two-size increase. A man’s US6 converts to a woman’s US8. Please check our conversion chart for more information or email us for more advice.
Q. I don't have a credit card. How can I buy your products?
A. Simply add products to your cart as usual and proceed to 'checkout'. Choose the 'Bank Transfer' or 'Charge to my Account' option and you will be sent an email with our bank details. Then you can pay by internet/telephone banking or you can pay in person by cash or cheque at any branch of BNZ.
