Services
Returns
Heels is happy to offer an exchange for resizing or a change of style, under the condition that the item has not been worn. We recommend trying on shoes with a stocking and only walking on carpeted floors until you have decided that you are happy with the size ans style.
If you require a different size or style, simply email us for a return address and send us the item in the condition in which it was received. Please note that the safe return delivery is the responsibility of the customer. There is a small charge of $10 for the delivery of the exchange pair. Please note that we are always happy to help advise you on the size and style you are purchasing to help you get the correct fit first time. Simply drop us an email.
It is not our company policy to provide a refund. However, in the unlikely event that the goods are deemed to be faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Ordering
To order an item, simply click on the item to view the details, select the size and colour you require and click ‘add to cart’ to put the item in your shopping cart. You can then continue to shop in the same way. When you have finished shopping click on ‘checkout’ to take you items to the checkout. Here you will given your payment options.
Payment
Payment can be made in the following ways:
· Credit Card Payment online by Visa or Mastercard (Select
DPS payment processing at checkout);
· Cash/cheque deposit into the Heels account at any branch
of Bank of New Zealand (select Bank Transfer at
checkout*);
· Internet Banking transfer into the Heels account (select
Bank Transfer at checkout*);
· Telephone Banking transfer into the Heels account (select
Bank Transfer at checkout*);
*Account details for payment will be given in your
confirmation email.
Your Personal Information
Heels does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). Heels uses such voluntarily submitted information for the purposes for which it was submitted.
When you place an order Heels will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order.
We use cookies
Cookies allow Heels to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including Heels,require cookies to process your orders.
Trends, Tracking and Sharing Information
Heels uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
Security
Heels uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.
Links
Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.
